We want you to know how we collect, use, share and store your personal information when using CARNEO.

What information does TRUST System collect?

We created CARNEO to help you monitor your health and fitness and work to achieve your personal goals. Personal information, such as height, weight, or sleep time, required from you help you achieve these goals and provide tailor-made reports and statistics.

Account information

When you create a CARNEO account, we collect your email address and name / nick.

Device information

When you add a device to your CARNEO account, we ask you for information such as height, weight, gender, and date of birth so we can customize your statistics.

Using your location information

We would like to ask you to grant the position permission. The CARNEO FIT app obtains location data to enable the following features:

  1. The CARNEO FIT application is used to connect CARNEO fitness bracelets and watches with your phone using Bluetooth Low Energy technology. In order to search for fitness bracelets and watches in the neighborhood, it is necessary to have positioning turned on (must-functionality of the Android system). This feature is active even when the application is closed. The location information will not be recorded anywhere.
  2. Some of supported bracelets and watches have the ability to display weather information. In order to get information about the weather in the user’s location, we need to know his location. The application sends weather information based on the user’s location to the bracelet. The location information will only be used to obtain weather information for that location and will not be recorded anywhere.
  3. Bracelets and watches have sports modes. The user has the ability to track his training on the map in the application, so we need to record his location during the training. If the user does not create a Carneo account, the recorded location remains on the device.

If you do not agree to the background location permission, you will not be able to access the latest weather forecast and accurate movement data.

Device sync data

When you sync your device, we collect data such as time and date of synchronization to make it easier to detect and resolve potential synchronization issues and provide you with better customer support.

Social networks

If you sign in to CARNEO using a social networking account, we ask you for allowance to receive information from this account, but we only keep an email address so that we can link it to your CARNEO account.

Do you need to upload activity information to your CARNEO account?

Not. You can use your device for all activities without uploading data from your device to your CARNEO account. However, you will not be able to use some features of CARNEO ,e.g. reports.

Why does TRUST System ask for your personal information?

We use the information we require (to provide support) to improve your impression of CARNEO.

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In order to provide you with customized statistics and reports

Your personal information, e.g. height, weight, gender, and age, we use to provide you with more accurate statistics (e.g,. how much calories you burned during activity) and reports (such as how you are compared with similar users).

In order to be able to contact you

We use your contact information to send you notifications and, if your consent, to let you know about new products, applications, and features.

Does TRUST System sell your personal information?

Absolutely not. We do not sell your personal information to anyone. In addition, we only share your personal data with others in specific situations.

Third-party services Apple Health, Google FIT, Strava

Some of the data in this app may be shared with other third-party services. In order to reach rich third-party sports and health services (including Google fit, Apple health, Strava and other third-party providers), after confirming the appropriate authorization, this service will synchronize sports data with the relevant third-party platform or server according to the specific content of the service you have selected. This sports data may include sensitive personal data that is shared in order to provide the third party with relevant sports and health services. To view and manage data shared with a third party, you must log in to the third party service’s website or app. When the service is not needed, you can cancel the authorization on the respective service provider’s site. Once the authorization is cancelled, the third party will delete the personal data collected from the “CARNEO FIT” application within a reasonable period of time. Based on your active authorization, the third party will gain access to the personal data necessary for the respective services. The collection and processing of specific data is governed by the third party’s privacy policy.

(Google FIT) CARNEO FIT use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements. Link to Google API Services User Data Policy Google FIT »

The CARNEO FIT App does not transfer Personal Data outside the European Union to third countries and/or international organizations.

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With other parties

TRUST System will make your personal information available to law enforcement authorities or other legal issues.

How do I request to view, update, or delete my data?

You can send the relevant request by e-mail to info@carneo.eu or send it by mail to TRUST System s.r.o., Priemyselná 8/E, 917 01 Trnava, Slovakia or by phone on CARNEO support +421 33 2933 112.

Categories of personal data processed by TRUST system s.r.o.

What personal data is processed when you create a CARNEO account:

When creating a CARNEO account, we ask you to provide an email address and a name. If you want, you can name only the first name or nickname instead of the full name.

Purpose and legal basis:

TRUST System processes your email address because you use it together with your password to sign in to your account. The legal basis for processing your email address for this purpose is TRUST System’s legitimate interest in protecting your account’s security. TRUST system also processes your email address for the purpose of delivering important information about your products, applications, or CARNEO account (for example, important information about security or substantial changes to this privacy policy). The name you provide will be assigned to your account profile and will only be displayed to you.

If you consent to the delivery of marketing information from TRUST System, TRUST System will place your account in the list of accounts for which marketing information on CARNEO products and applications will be sent. The legal basis for processing your account for this purpose is your consent. You can revoke your consent at any time by changing your preferences in your app’s settings.

TRUST System will assign an email address provided by your social network operator to your CARNEO account so you can use it to sign in to your CARNEO account in the future if you no longer want to sign in with your social network credentials. The legal basis for processing such information for this purpose is TRUST System’s legitimate interest in providing you with an alternate login option and securing your account.

What personal data is processed when you decide to upload your activities, location, and activity data to your CARNEO account:

Your activities (walking, walking, hiking, etc.) and activity data (steps, distance, pace, activity time, calories, heartbeat, sleep, position, etc.) you have the option to upload from your device to your CARNEO account. You can use your device without giving us permission to upload your activities to your CARNEO account. If you decide to upload your activities to your CARNEO account, you can specify in your CARNEO account privacy settings whether other users can see your activity data. Your activity data is set to “private” by default.

If you decide to upload data about your activities to your CARNEO account, TRUST System processes them to analyze them, see your location during activity and segment maps, view heart rate metrics, score stress, monitor your fitness goals, and share data about your activities with other users, if you wish. If you are staying in the European Economic Area, the legal basis for such processing is your explicit consent, which you can revoke at any time in the CARNEO settings.

If you decide to upload your CARNEO activity data (steps, distance, pace, time of activity, burned calories, heartbeat, sleep, etc.) from CARNEO to your CARNEO account and you have opted in to participate in statistics, your CARNEO account you’ll see a statistics section where we’ll give you recommendations and motivational reports, comparing your activity data with aggregated activity data from other CARNEO members. If you are staying in the European Economic Area, the legal basis for processing such data for this purpose is your explicit consent that you can revoke at CARNEO at any time.

What personal data is processed when you add CARNEO to your CARNEO account:

When you add some CARNEO devices to your CARNEO account, we ask you to provide additional information, your gender, height, weight, date of birth, daily level. This information is processed to calculate the number of calories you burn during activity, to provide statistics on your activities and to sleep (if you give explicit consent to the provision of statistics.) The legal basis for processing such information for this purpose is your consent. You can revoke your consent at any time by deleting your device from your CARNEO account and deleting that information from your profile.

What personal data is processed when you sync your CARNEO device:

When you synchronize your device with CARNEO application, we record transfer data, synchronization time and date, crash logs, or diagnostic logs, device information, and battery level information for the device. We process this information to make it easier to detect and correct any errors or sync issues. The legal basis for processing such information for this purpose is TRUST System’s legitimate interest in removing bugs or synchronization issues and providing you with good product support.

Children

Our sites and apps are not intended for people under the age of 16, and we ask that they do not provide TRUST System with their personal data. If we find that we have collected personal information for children under the age of 16, we will take steps to clear this information as soon as possible.

Updates to privacy policy

In connection with adding new products and applications, improving our current offer, and changing technology and laws, we may constantly change this privacy policy. The date of the last revision of this privacy policy can be found at the “Last Updated” password at the top of this page. All changes will take effect at the time of publishing the revised privacy policy. We will notify you when such changes are introduced and if required by the applicable law, we will ask for your approval. We will provide you with this change notice by email or publish it on WEB and CARNEO application that contain a link to this privacy policy.

Preservation of personal data

We will keep your personal information while we consider your CARNEO account to be active. Below the “Your Rights” section describes your right to delete data

Operator and data protection officer

Your personal data collected by TRUST System is managed by TRUST System s.r.o., located at Priemyselná 8/E, 917 01 Trnava, Slovakia. The person responsible for data protection from the EU to TRUST System s.r.o. located at the same address and can be contacted by e-mail at info@carneo.eu.

Your rights

Under the General Data Protection Act, you have the right to request from TRUST System access to and correction or deletion of your personal data, the right to data portability, the right to limit the processing of your personal data, the right to object to the processing of your personal data and the right to file a complaint to the supervisory authority. For more information on these rights, see the European Commission’s “My Rights” page on the GDPR Regulation, which you can view in more than one language. If you are staying outside the European Union, you may have similar rights under local law.

If you live in the European Union and wish to exercise the right to limit the processing or the right to object to the processing of your data, contact the EU Data Protection Officer TRUST System s.r.o. at the address of TRUST System s.r.o., Priemyselná 8/E, 917 01 Trnava, Slovakia or by e-mail at info@carneo.eu.

If you do not live in the European Union, but you believe that, based on your local law, you have the right to limit the processing or the right to object to the processing of your personal data, please contact TRUST System s.r.o .. at info@carneo.eu.